CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center
This is the free video CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center that can be downloaded, played and edit with our RedcoolMedia movie maker MovieStudio free video editor online and AudioStudio free audio editor online
VIDEO DESCRIPTION:
Play, download and edit the free video CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center.
CTI Data Connector for Salesforce provides a full Cloud
Contact Center solution with integration in Salesforce. It is also
perfect for organizations where users work in different locations or are working from home.
• Browser-based phone (WebRTC) – just log- in into Salesforce and make phone calls
• Smart IVR - complex IVR setups, dynamic IVR with text to speech
• Extensive call routing - Skilled based routing – add Automatic Call Distribution for Salesforce for call routing based on Salesforce data
• Pre-recorded voice mail - Leave pre-recorded voice mail messages with a mouse click
• Local phone numbers - Signal a local country-specific phone number for outbound calls. Offer local phone numbers for inbound
• Real-time metrics - about Queues, Agents or routing profiles
• Call Recording - Automatically record a call – ask for permission using IVR
• Voicemail - by e-mail with text transcription
AMAZON CONNECT PROVIDES ADDITIONAL SERVICES
Using artificial intelligence of Amazon Lex chatbots, you can automate phone interactions using natural conversational language. Perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language.
The Machine Learning analytics of Contact Lens can understand the sentiment, trends, and compliance of customer conversations.
PRICING
• Simple Pricing – No basic fees – pricing is based on call usage (inbound/outbound) or service usage
• 99.99 Availability – Amazon SLA with credits if not fulfilled
• Quickly scale to meet unpredictable demand
SYSTEM REQUIREMENTS
• Works with Salesforce Sales and Service Cloud, Lightning and Classic
• Runs in Chrome and Firefox
• Windows or macOS
Download, play and edit free videos and free audios from CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center using RedcoolMedia.net web apps