VIDEO DESCRIPTION:

Play, download and edit the free video Service Writer Tips - Build Customer Profiles to Manage Tasks.mp4.

This is video 2 of a 4 part Tek-Tip series on "How Auto Repair Service Writers can Improve Workflow".

Every customer is unique. Some will drop the vehicle off and leave immediately, some will wait there for hours wanting to know every detail.

What if you knew a little bit about each customer before you began to work with them? Your communication and service would probably improve knowing their personality, spending habits, pet-peeves, etc.

And what if you were able to coordinate customer profiles with task priorities? Then you would be able to manage which jobs need to finish right away and which can wait.

In this video, our lead trainer, Daniel Medrano, will show you some tips and how to use Tekmetric to improve your shop workflow.
Want to learn more about Tekmetric and our software?
Visit tekmetric.com

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