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OCP enables you to engage your customers, service them, and sell across a mix of new and old channels, embracing the non-traditional channels which are increasingly driving more business. Using OCP, you can move to a near "Zero Ops" model, powered by "One & Done" processes that can fundamentally do back-office work with STP and smart AI.
Explore the possibilities of how OCP can transform customer experience and enable you to meet customers in their preferred channels, while maintaining continuity across channel switches, enriched by real-time context and intelligence.
Contact us for a Live Demo: crmnext.com/request-demo
The Internet age is now the instant age - Instant Connection, Instant Response, Instant Satisfaction
Whatever the channel, today's customers expect everything instantly. Facebook, Twitter, Whatsapp, Google Messenger and more to come.
Your customers want businesses to meet them as they switch between their preferred channel and devices.
Can your business keep pace? Can your business interact with your customers across various devices and platforms flawlessly?
Businessnext presents Open Communication Platform (OCP). get the power of instant to work for you.
Meet your customer on their favorite channel and follow them wherever they move.
Switch between new and existing channels easily. Continue conversations across channel and devices instantly and in real-time.
Stay connected on all channels of today and tomorrow.
Set your contacts with smart bots. No matter how complex they are secure to handle transactions and easy to scale
1. Get real-time alerts
2. Real Time suggestions based on ongoing conversations
3. Real-Time Insights
4. Dynamic Knowledge Base
5. AI-Driven analytics (Voice and Sentiment analytics)
Use Digital Action Center to execute one and done processes.
Get approvals in real-time. Use advanced analytics to know your customers better.
Start instantly on our cloud or choose your own.
Take your business to the next level.
Go instant with Open Communication Platform (OCP) from Businessnext.
Customer Service Management | Customer Service | Customer Service Platform | Customer Support | Customer Engagement | Customer Relationship Management
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