What has been the effect of the pandemic on transit payments?
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Kanwar Brar, Interim Group IT Director at The Go-Ahead Group describes the big change in customers’ payments behaviour that has been triggered by the pandemic, with a strong preference for cashless, contact-free options emerging. He spoke of the opportunity this creates for public transport operators to work with technology partners to develop frictionless retail channels, including solutions for those who do not have a bank account or digital wallet.
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