Scottish Water Embrace New World Change

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Scottish Water’s Transformation objectives include the desire to find “changes in processes, people and systems to better align the company with its business strategy and vision”, to “produce an improved state of things” and the “need to be willing to transform in order to stimulate innovation”.

While phrases like that might be dismissed as jargon, you don’t need to spend too long with Nisarg Hirani, General Manager – Transformation, to realise that there is an impressive depth beneath the sentiment of phrases like that. He is responsible for a business wide transformation programme focusing on making the organisation fit for the future by combining the collective intelligence of the people network with the thoughtfully harnessed power of current and emerging technology.

This short interview only scratches the surface of how he and Scottish Water are setting up the change they believe is required for the new world – so we may have another chat with him in a later episode.

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