VIDEO DESCRIPTION:

Play, download and edit the free video FlashTube Webinar: Successful Warranty Replacement Management, A Service Supply Chain Case Study.

Breaking the cardinal rule of supply chain management — thou shalt mitigate risks through diversified relationships — blows up a time-honored industry trend. The potential cost savings and operational efficiencies gained through consolidating services with a single partner is enticing. Such a bold move requires one thing above all else: trust.

What you will learn:
- Why a $50 billion technology conglomerate consolidated its North American warranty replacement chain
- What steps they took to prepare for the maneuver
- What challenges they faced
- Outcomes they expected to achieve
- What they achieved

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