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CHAMPS is Everise's native agent intelligence solution that giving you realtime data on key performance indicators to help improve customer experience.
CHAMPS is designed to help improve the agent’s performance and enhance coaching efficiency by automatically generating a performance report, while giving supervisors and agents real-time QA analytics, which can be used for process improvement and skill development.
provide real-time reporting on customer interactions. Dashboards surface the most relevant business intelligence, performance analytics, and actionable insights on customers sentiment – quickly yielding unparalleled insights.
Get a 360° view along with Everise team insights on how to take this data and act on it! Learn more about our cutting-edge technology solutions here: weareeverise.com/why-everise/our-technology
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