CRC Call Samples
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The inbound call services CRC provides include:
Utility Outage Calls: Handling of power outages, partial power situations, emergency information, disconnected accounts, and more.
Consumer Service Calls: General consumer questions, special product/service information, or other customizable information can be relayed to your members 24 hours-a-day.
Billing Services: CRC can answer account/balance information, take payments and make payment arrangements with real-time billing information.
Propane, Natural Gas & Water Calls: Due to the high priority of these types of calls, CRC follows a detailed verification process to determine the urgency level and initiates the appropriate action.
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