Customer Expectations in the Post-Pandemic Landscape
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Evolving customer expectations are being driven by the development of technology and spawning multi-channel connection and engagement which brands need to keep up with. Lockdown has forced many businesses into online retail/transactions/customer service where they had no presence before, and increased demand for online engagement and which is likely to continue post-pandemic.
Takeaways:
• Insights into the challenges and opportunities created by the coronavirus pandemic
• 'What worked' moments of how businesses responded to the new situation
• How this experience has helped to shape customer expectations
• The best ways retailers can prepare their businesses to thrive in the new normal
Speaker:
Mark Finnigan
Senior Contact Centre Account Executive, RingCentral
Mark is the EMEA Call Centre Lead for RingCentral based in his virtual office in the UK. With over 20 years of experience within the contact centre space, he works with organisations to deliver innovative and agile cloud solutions in order to drive superior Customer Experience.
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